Privacy Policy
OOLA Pty Ltd (ABN 58 839 729 014) (“OOLA”, “we”, “us”) respects your privacy, especially given the personal nature of what we sell. This policy explains what we collect, why, and how we protect it.
What we collect
Name, delivery and billing address, email, phone, order history, and payment details (processed by our payment provider — we never store full card numbers). If you contact us, we keep that correspondence to help resolve your query.
Discretion, by design
Orders ship in plain, unbranded packaging and appear on your card or bank statement as “OW Wellness” — never as OOLA or an itemised description of what you bought.
How we use your information
- To process and deliver your order
- To provide customer support
- To meet our legal and tax obligations
- With your consent, to send marketing emails (you can unsubscribe any time)
Who we share it with
Only the parties needed to fulfil your order: our payment processor, and the courier delivering your parcel. We do not sell your personal information.
Your rights
Under the Australian Privacy Principles, you can request access to, correction of, or deletion of your personal information at any time by emailing care@oola.com.au.
This policy is a starting template and should be reviewed by a qualified professional before you rely on it, given the sensitivity of the products sold on this site.