Help

Shipping, returns & care

Everything you need to shop with confidence. Email care@oola.com.au — kind humans, always.

Shipping

Every order ships in a plain, unbranded parcel with only your address on the label. Your card statement shows only “OW Wellness”. Standard (3–5 business days): free over $75, else $6. Express (1–2 business days): $12. Same-day dispatch on orders before 2pm.

Returns & refunds

We want you to feel completely comfortable ordering.

• 30-day returns — return most items within 30 days of delivery for a full refund to your original payment method.
• Condition — merchandise must be new, unused and unwashed, in its original sealed packaging with all tags attached.
• Hygiene / final sale — any intimate product with a broken hygiene seal cannot be returned. Lubes, oils, serums and lingerie are final sale once opened or worn.
• Damaged or faulty items — report within 14 days of delivery and we’ll make it right at no cost to you.
• Refunds — issued to the original method within 3–7 business days after inspection.

To start a return, email care@oola.com.au with your order number and delivery postcode.